A Systematic Literature Review to Uncover SaaS Adoption Issues by SMEs – Reasons and Solutions to the Adoption Problem
Adenuga, O. A., Kekwaletswe, R. M., & Adenuga, O. T. (2020). A Systematic Literature Review to Uncover SaaS Adoption Issues by SMEs – Reasons and Solutions to the Adoption Problem. International Journal of Data and Information Systems (IJDIS).
Plain-English take: The review coded 58 issues, 32 causal associations, and 26 treatments; security and operational/support problems were especially frequent and important. Founder-use interpretation: Useful as a risk and onboarding checklist, not as an estimate of SaaS conversion or churn effects; validate locally by segment, geography, and product category.
Question: Which issues are reported in research on SaaS adoption by small and medium enterprises, and what responses are proposed?
Design: Peer-reviewed empirical study or research synthesis. Systematic literature review across six academic databases: 682 records retrieved and 42 SaaS-adoption articles selected, focused on SME adoption.
The review coded 58 issues, 32 causal associations, and 26 treatments; security and operational/support problems were especially frequent and important.