AI · Controlled experiment.
The role of domain expertise in trusting and following explainable AI decision support systems
Journal of Decision Systems · 2023
Summary
Expertise changes trust and willingness to follow XAI; explanations do not have uniform effects.
For your marketing
Possible founder application
Segment explanations and onboarding by user expertise; assess calibration.
Reported result
What the study found
Expertise changes trust and willingness to follow XAI; explanations do not have uniform effects.
Research question
What the authors investigated
How does expertise affect trust and following of XAI?
Design
Controlled experiment.
Sample and setting
Users with differing domain expertise using explainable decision support.
Scope and transfer
Limitations to keep in view
Task-specific experimental context.
Research sources
Publisher abstract/full text supports the reported design, sample, and findings.