Research · Global consumer and business-buyer survey report

State of the AI Connected Customer: coverage and access

Research buyer trust and technology expectations for AI-enabled SaaS and customer-facing products.

What it covers

Geography and granularity

Geography: More than 16,000 consumers and business buyers worldwide

Granularity: AI expectations, customer trust, buying behavior and service preferences

Source type: Global consumer and business-buyer survey report

Research buyer trust and technology expectations for AI-enabled SaaS and customer-facing products.

Access and cost

Complete the provider form to access the full report.

Cost: No charge stated; form required.

Update cadence: Report cadence not stated

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Interpret carefully

Vendor-sponsored stated sentiment is not actual buying behavior; check full sample and country methods.

Report cadence not stated

This record summarizes source documentation; Jon Bishop did not conduct an independent audit of the underlying dataset.