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J·BJon BishopIndependent growth marketer

Pricing · Two randomized field experiments at an online fresh-food retailer compared social-pricing rules with regular firm-offered discounts; outcomes included purchase frequency, order value, and profit, with mechanisms tested via perceived engagement and social cost.

Socialize More, Pay Less: Randomized Field Experiments on Social Pricing

Information Systems Research · 2022

Haibing Gao, Subodha Kumar, Yinliang (Ricky) Tan, Huazhong Zhao

Summary

Social pricing increased profit from existing consumers by 40% relative to regular discounts. Perceived engagement and social cost increased purchasing frequency and order value; a heterogeneity-based interaction rule amplified benefits.

For your marketing

Possible founder application

Use this study as a bounded example related to socialize more, pay less: randomized field experiments on social pricing; evaluate whether its customers, intervention and outcome match your own context.

Reported result

What the study found

Social pricing increased profit from existing consumers by 40% relative to regular discounts. Perceived engagement and social cost increased purchasing frequency and order value; a heterogeneity-based interaction rule amplified benefits.

Research question

What the authors investigated

What does socialize more, pay less: randomized field experiments on social pricing show about customer behavior or marketing outcomes?

Design

Two randomized field experiments at an online fresh-food retailer compared social-pricing rules with regular firm-offered discounts; outcomes included purchase frequency, order value, and profit, with mechanisms tested via perceived engagement and social cost.

Sample and setting

Leading online fresh-food retailer; two randomized field experiments and a follow-up experiment varying whether social interaction required heterogeneity in purchasing frequency.

Scope and transfer

Limitations to keep in view

Inference from the publisher record: the evidence is from one online fresh-food retailer and a particular social-pricing implementation; applicability to non-food products, offline retail, or longer-run retention is not established. Full-text methods and correction history were not independently checked.

Research sources

Study metadata and reported results were cross-checked against a direct publisher-page retrieval; detailed full-text methods were not reviewed.

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