Benchmarks · Customer support and AI deployment survey report
Intercom Customer Service Transformation Report 2026: coverage and access
Understand support-team adoption and buyer expectations for customer-service and AI support products.
What it covers
Geography and granularity
Geography: Support professionals in North America, EMEA, Latin America and APAC
Granularity: AI maturity, support workflows, team roles and customer-service investment
Source type: Customer support and AI deployment survey report
Potential use
Understand support-team adoption and buyer expectations for customer-service and AI support products.
Access and cost
Free report request form
Provide an email address through the report form.
Cost: Free report; email form required.
Update cadence: Survey period Q4 2025; 2026 edition
- Provider page ↗
- Documentation and access details ↗Check the provider's current terms and instructions before use
Interpret carefully
Limits that affect the decision
Vendor-sponsored survey; self-reported maturity is not measured service performance or a census.
Survey period Q4 2025; 2026 edition
This record summarizes source documentation; Jon Bishop did not conduct an independent audit of the underlying dataset.