Benchmarks · Customer experience and support survey report
Zendesk CX Trends 2026: coverage and access
Understand support-buyer expectations when researching SaaS support and service products.
What it covers
Geography and granularity
Geography: Consumers and CX leaders; detailed country coverage is in the report
Granularity: Customer expectations, service resolution, AI use, trust and support channels
Source type: Customer experience and support survey report
Potential use
Understand support-buyer expectations when researching SaaS support and service products.
Access and cost
Public report page and download
Use the report page to access the full report and methods.
Cost: No charge stated; download may require a form.
Update cadence: Annual report edition
- Provider page ↗
- Documentation and access details ↗Check the provider's current terms and instructions before use
Interpret carefully
Limits that affect the decision
Vendor-sponsored survey measures stated expectations and self-reported practices; check sample methods in the report.
Annual report edition
This record summarizes source documentation; Jon Bishop did not conduct an independent audit of the underlying dataset.